It’s a problem faced by virtually every business and medical practice – how to deal with customers / patients who pay their bill late, or not at all. While customers and patients expect prompt and professional service, they don’t always meet the same standard when it comes to paying their bill.
Accounts not paid promptly can severely impact the cash flow of a business or practice. A clearly defined and carefully communicated, yet diplomatic payment policy, may help avoid difficult collections situations.
Tip #6
MAKE SURE YOUR STAFF IS WELL TRAINED
Even “experienced” staff members can sometimes become jaded when dealing with past-due accounts. This usually happens when the customer/patient has made and broken promises for payment. Make sure the staff is firm, yet courteous when dealing with them. Your business’s/practice’s collection staff may benefit from customer service training because, in effect, they must “sell” your customer/patient on the idea that your business/practice expects to be paid. Make sure that your staff is trained to not only bring the account current, but to also maintain good will.
Contact me if you would like information on training for your staff in customer relations and asking for money. The consultation is free.
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